NEWS: Southern England care homes are found to be neglecting residents

Over half of the 65 adult care homes inspected by the Care Quality Commission (CQC) recently were rated as inadequSouthern England care homes are found to be neglecting residentsate or requiring improvement.

In the South of England, at homes in places such as Bournemouth, Portsmouth, Bristol and Hove, problems such as a patient waiting 40 minutes for a toilet trip and an infection outbreak were uncovered.

Inspectors made spontaneous visits to a variety of agencies that deal with people ranging from young adults with Asperger’s Syndrome to elderly people with dementia.

Twenty-seven out of the 65 services were rated as “good”. One care home in Devon has safeguarding concerns and possible institutional neglect.

Angela Court in Devon had a “strong smell of urine” in the lounge during three inspection visits – which had been dealt with – but inspectors also raised concerns over some of the elderly residents who were in communal areas “without being properly dressed”.

A multi-agency safeguarding meeting in January had concluded concerns there “amounted to institutional neglect”.

At Amerind Grove Nursing Home in Bristol inspectors saw in one bathroom “a used continence pad discarded on the floor”.

At Fairways Residential Care Home in Bournemouth, “people’s bed rails were not fitted correctly” and one resident who had asked to be taken to the toilet was still left in the lounge 40 minutes later.

At Priory Rookery in Hove the service was shown to be caring but that a “recent outbreak of an infectious disease” showed inconsistent infection control.

Residents at Angelus care home in Portsmouth were at risk of “malnutrition and dehydration” because of inadequate health and weight checks.

Other services rated as inadequate were:

  • Freegrove Care Home in Hampshire
  • Manor Gardens in East Sussex
  • Mulberry Care Ltd in Berkshire
  • Nightingale Homecare and Community Support Services in Kent
  • Summerlea House Nursing Home in West Sussex

Adrian Hughes, CQC deputy chief inspector, said: “Whenever we find a service to be inadequate, we will consider taking further action on behalf of the people who use the service”


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